I read an interesting case study on HBR of how ordinary employees turned heroes when terrorists struck the Taj hotel in Mumbai on 26/11, 2008.
It wasn't the educational qualification of the employees that made them heroes but the content of their character.
Some interesting points that we can keep in mind while hiring:
Hire employees who have the core values - honesty, integrity, positive attitude, respect for elders, humility and discipline.
Hire managers who posses integrity, work conscientiously and consistently, go beyond the call of duty, is customer focused and work well under pressure.
When adversity or terror strikes, one's strength of character is more important than qualification.
